Synology DiskStation 411j NAS

Network Attached Storage (NAS)

A lot of small- and medium-sized businesses require a storage solution that centralizes the data and makes it accessible to all the workgroup computers. Also, a lot of home users who use heavy amounts of multimedia such as videos, music, and photos also require a centralized storage system. The solution for both of these scenarios is a network attached storage (NAS) device. A NAS functions much a like data server on a smaller scale. It can also be used to back up data from multiple computers, or as a external hard drive for more storage space. The Synology DiskStation 44j is a very good NAS for a home or small office. It can serve as a centralized data and a multimedia server. Its sleek design and powerful capabilities places the DS411j amongst the top NAS devices in its class.

Capabilities

The DS411j works as a really good multimedia server. It is DLNA and UPnP compliant and can stream videos, music, and photos to your media player, such as a Playstation 3, Xbox, or a WDTV Live media player. Because the DS411j comes with a gigabit Ethernet connection, it allows for high level network transfer speeds that are well-suited to stream high definition videos.

Using the DS411j as a backup solution works extremely well for all types of computer systems. It is compatible with Windows Backup, Apple Time Machine, and Linux systems as well. Because the DS411j comes with RAID architecture, disk redundancy allows for fail-over safety. Basically your data is recoverable even if a hard disk has failed. It has a max capacity of 12 TB.

Functionality

The DS411j functions as a fully operable server with its own web-based operating system that has many utilities. One utility that I really like is the Download Station. It functions as a torrent downloader as well as having FTP, HTTP, eMule, and NZB download capabilities. All of these capabilities make it safer to download it to the DS411j system rather than to a PC because viruses don’t affect it. You can even use eMule to search the web and download files. Music and pictures are available over the Internet and can be streamed to many devices over the World Wide Web.

Conclusion

I am thoroughly impressed by the DS411j NAS. Its capabilities, ease of use, and performance place it amongst the top of all NAS solutions in its home and small business class. If it had a double gigabit Ethernet connection, that would have been perfect for fail-over redundancy.

Rating: 4.5/5

The Right Anti-Virus Solution

There is a great deal of confusion amongst individuals, businesses, and other organizations as to which Anti-Virus solution is right for them. On the outset, I would just like to say that no one Anti-Virus is perfect against every kind of a attack. Some AVs are better than others at fighting against Trojan viruses, while others are good at detecting root-kit viruses. Let’s go through various AV solutions for the home and the business/organization markets.

Home Anti-Virus

The home AV market is easier than most people think. A lot of people think they need to pay for an anti-virus solution in order to be protected better. My experience leads me to a different conclusion. I’ve tried a number of paid and free AV solutions, and I can safely suggest that for most people a free anti-virus will be sufficient. One of the most often questions I get asked is “If a free anti-virus works just as good as a paid one, then why do they offer it for free?”. That’s a valid question, and I tell them that most of the free AV programs out there either advertise to you, or they want to you upgrade to their paid version later on – which you don’t have to.

Here’s a list of the top three free anti-virus solutions that I think are very good for home use:

  1. AVG Free Anti-Virus – My preferred choice for myself and my clients.
    Download here: http://free.avg.com
  2. Avast Free Anti-Virus – A very solid and good choice for home users.
    Download here: http://www.avast.com/free-antivirus-download
  3. Avira AntiVir Personal – Works great with the boot up CD when your system is inaccessible.
    Download here: http://www.avira.com/en/avira-free-antivirus

Business/Organizational

Organizations have a different requirement for implementing AV solutions. As opposed to the home anti-virus solutions being free, I would recommend organizations purchase an AV solution as it would be coming with more support which their business requires. Typically organizations need robust AV solutions that come with multiple licenses and that have a customer support centre for customers to call when in need of help. Robust means that the AV solution should be fully integrated with the software components of the operating system, such that e-mail, downloads, firewall access, and software execution should all be under the control of the anti-virus. This approach may use a lot of system resources, but for businesses and other organizations it is critical to have computer systems as secure as possible. Multiple licenses are something that should be considered when purchasing a AV solution for your business/organization. Multiple licenses provide you the legal right to install the ant-virus software on as many computers as the license allows for. A call centre for the AV vendor should be present in case you need to call them up for any help regarding their software.

I would recommend the following Anti-Virus solutions for businesses and organizations:

  1. Kaspersky Anti-Virus – Very robust and comes with multiple licenses.
  2. Norton AntiVirus – Very good support system and good detection abilities.
  3. ESET Nod32 Antivirus – A very resource friendly AV that has good detection abilities.

EMR/EHR Implementation Models for Medical Practice

Three Types of EMR/EHR System Models:

There are three topologies that a medical practice can choose to implement. One is the SaaS model, the second is the in-house server model, and the third is a hybrid of the earlier two. Your choice in selecting one of these models will determine who bears the responsibility of data security and its retrieval if in case the EMR/EHR vendor shuts down for any reason. This article will discuss each of these models, their benefits and shortcomings.

SaaS – ASP

SaaS stands for Software-as-a-Service, and that means the EMR/EHR application is hosted at the EMR/EHR vendor site on the Internet. They maintain control of the data that is being sent from your clinic or office to their servers on some physical location far from you. This means that you would have to entrust them with your patient data. It is our advice that you get in writing everything that relates to the ownership of that data in case that vendor goes down, i.e. bankruptcy. Also note, that some vendors engage with a third-party data centre to hold the patient data. This can be troubling for the medical practitioner as there could be a legal dispute between the vendor and the third-part data centre. It is best to have all of the necessary accommodations written down before signing with an EMR vendor.

In terms of IT infrastructure needed to run a SaaS, it is not as much as having an in-house server model, although you would need to contract IT support personnel for regular maintenance. One service you will need is to have a backup Internet connection in-case your primary Internet connection goes down for some reason taking your clinic or office with it. Really important to plan for a backup Internet connection.

In-house Server

This model requires your office/clinic to run the EMR/EHR vendor software on your own servers located in your clinic or office. This model requires a lot more investment in hardware and software and nearly daily upkeep measures would need to be contracted from IT support services such as Soulistech. This option does give you the control of keeping all of the EMR data on your own site instead of having it stored somewhere where it would be hard to retrieve the data, should any emergency happen. Also, not much data is transmitted on the Internet, making this a safer choice.

With the data in your possession, it becomes incumbent on your practice to ensure proper security measures are met to withstand attacks from hackers. Again, IT services from Soulistech can help in this regard. In terms of having an Internet connection. One line is good as you won’t be using the backup line anymore.

Hybrid Model

The hybrid model basically combines the in-house server with the SaaS input method on the client computers. The EMR application runs on the client computers either through a web browser or custom application and sends all of the data to the in-house web server. Instead of sending the web browser entered data to an off-site EMR/EHR vendor, all the data goes in to the in-house server like the in-house model.

This model requires just as much IT support as the in-house server model, but gives you the control of keeping the data on-site and off-site. It keeps the off-site data to a contracted place where it regularly backs up to the off-site location. Even if the Internet is down, the EMR/EHR will continue running as usual, and when the connection is set again, it will backup and sync automatically.

IBM’s Watson and the New Medical Diagnosis

IBM’s Watson

In February of 2011, IBM set a series of Jeopardy matches between the show’s highest ranked contestants against its $100 million computer named Watson. With the ability of natural speech recognition and specialized algorithms that could parse through 200 million pages of data in under three seconds, Watson was able to defeat the top contestants with a resounding win.

Games aside, the practical medical application of Watson goes far ahead. Where once Google substituted for quick searches on symptoms and possible causes, Watson has effectively replaced that search engine approach with a question and answer based diagnosis. Its diagnosis draws on the patient’s medical records as well as other combinations of scientific data that result in a ranking of possible diagnoses.

Different Than Google

Watson’s input is in plain English and not keywords. Moreover, it draws its possible diagnoses on the patient’s medical records, history of being prone to a disease, symptoms the patient is describing, and lab results. This technology doesn’t replace a doctor at all, it only aids the doctor. Remembering all of the results of certain symptoms and disease information can be overwhelming for doctors who are mostly already over-worked and on a tight schedule. Watson helps the doctor in picking up on certain clues and suggests a number of possible diagnoses. Dr. Herbert Chase, a professor of clinical medicine in biomedical informatics at Columbia University’s College of Physicians and Surgeons, says:

“There’s a lot of memorizing involved in medicine, and if you’re memorizing, you’re not analyzing…” (1)

Cost Savings

With Watson’s incredible success rate, it can reduce time and cost of diagnosis that otherwise would take doctors months to figure out. Dr. Chase suggests that Watson could also play a role in treatment and personalized medication. Watson’s ability to consult a database of genetic information and retrieve drug combinations that relate to the specific gene’s of the patient in question, result in greater efficiency for the medical practice.

Roll Out of Watson

IBM is working with several partners in trying to have Watson’s technology ready for medical use as early as 18 to 24 months from now. Watson’s potential of integrating with EMR/EHR systems can help propel medicine to a new field.

References
(1) http://www.backbonemag.com/Magazine/2011-05/watson-ibm-supercomputer-conquers-jeopardy.aspx

WDTV Live

Media Player

Gone are the days where you would need to burn a video or audio file to a DVD or CD in order to play it on a TV or theatre system. With the WDTV Live media player, one only needs to connect the device via a network connection or USB to play almost any media file. This media player plays full 1080p HD video and also has a YouTube app built into it so that you can stream YouTube videos straight to your TV. I wouldn’t see it as hard to argue that media players, in general, have taken a bite out of the Blu-ray market. These devices have probably increased the amount of downloading of movies and TV shows as it becomes so easy to play whatever you have on your PC to your TV.

Functionality

The WDTV Live comes with a small remote that enables one to interact with the user interface. The user interface itself is quite easy to navigate as it presents icons of videos, music, and pictures that you can simply play by pressing the enter button on the remote. A USB keyboard can also be attached to aid in typing of search strings for YouTube videos.

There are two USB ports, an Ethernet adapter, a HDMI connection, and composite connectors as well. The device can be made to connect to a wireless network with the purchase of a separate wireless adapter that is compatible with the device. The list of compatible wireless adapters can be found from the WD website.

Issues

There are a number of issues that can arise in terms of operability. One of the most annoying problems is the network connection issue. Workgroup computers are sometimes not detected, or funny connection errors come on the screen when trying to connect to a PC. Even though there have been a number of firmware updates, WD still hasn’t been able to resolve many of the network problems that plague the WDTV Live.

There are also issues with playback of certain media file types. Encodings of HD video sometimes result in jittery playback, where the media player is unable to smoothly play the HD video. This is not always the case, although it happens more frequently to 1080p videos than 720p videos.

Conclusion

If you can see past the glitches that come with this device, it will provide you with one of the most unique entertainment experiences found today. The ease of playing audio, pictures, and videos from any network PC or USB is what makes this device applicable to tech enthusiasts and people interested in multimedia entertainment.

Rating: 4/5

IT Needs for Medical Offices and Clinics

Medical clinics and doctor offices usually have a simplified IT infrastructure model as compared to businesses. The needs of a medical clinic and office revolve around the issues of redundancy, in terms of backup, and the health of the hardware and software of the computers. In addition to this, many clinics and offices use specialized patient database software to maintain their schedules and inventory. These specialized software may be purchased from independent developers from which IT support is also required from. IT consulting companies, such as Soulistech, have a role to play here as a managed service provider (MSP) and as an administrator in taking care of the PCs and the network, something that the developer cannot offer. Some clinics and offices are upgrading their infrastructure to EMR/EHR, and as such the demand for upkeep of all of the services mentioned above is increasing.

What Are the Primary IT Needs of a Clinic/Office?

There are three primary IT infrastructure needs that a clinic or medical office has to implement. These three needs are:

1. Computers
2. Network (printers, scanners, etc. included)
3. Backup Solution

Computers

The first primary need is of proper computer implementation. Computers can be custom built to match the needs of the clinic or office, or they can be purchased from computer manufacturers such as HP or Dell. I prefer to go after hardware over looks. Most computers in medical offices and clinics are not visible to the patients. Therefore, going after fancy cases should not be a concern. What matters more are the internal components that should run smoothly and efficiently. Fancy cases sometimes pose a problem when it comes to repair as their port structure and form factor hinder easy access to components. I suggest a range of $300 to $400 for a computer (without a monitor) that should be sufficient for a medical clinic or office.

Network

The second primary need is that of the network. The network infrastructure consists of switches, routers, and peripheral devices like the printer or scanner. Cisco offers the best networking solutions when it comes to switches and routers, but D-link and HP also offer good products for less of a cost. Ethernet wiring (cables for the network to connect all of the devices) should be at the very least Cat. 5e so that it can accommodate Gigabit speeds. I would prefer Cat. 6, as needs for the future should be considered when placing a network. Some clinics and offices don’t have Internet connection. This is something that needs to be thought out as remote support options aren’t available if there is no Internet connection, and the cost of on-site support can cost more than the remote support. As for printers and scanners, a Xerox device or any HP LaserJet can do the job. Support for these devices usually come with the manufacturer for a limited time.

Backup Solution

Probably the most important need for medical offices and clinics is a proper backup solution. I’ve experienced a case where patient data had not been properly backed up for two years and when a problem hit, there was no recent backup for all of the patient data. Luckily I was able to extract the core files from the broken down computer’s hard drive and insert them into the new computer. If it wasn’t for that, that clinic would have lost crucial data that would have hurt them in many ways. I recommend on-site and off-site backup: a hybrid solution of backing up to an external drive or network share as well as backing up to the Internet, in case a fire or burglary hits. Having a backup solution that works is important and that requires proper checks. Daily checks of both the on-site and off-site backups should be done by an MSP like Soulistech to ensure proper security and availability of data.

The Windows Saga

In a Time Long, Long Ago…

Microsoft Windows debuted in November of 1985. It didn’t garner much support or fanfare as it lacked features and was mostly an extension of the MS-DOS operating system. Since then, Windows has grown in popularity and has eventually become the dominant operating system in the world. With all its success, it has fallen to some conditional errors seen in the continuation of the Windows series. By that I mean, Windows XP was a solid hit and continuation of Windows is becoming a stretched phenomenon as less and less computers use any operating system beyond XP. 75% of computers operating in businesses still use Windows XP. Everyone knows the pitfalls of Vista, but how is this saga likely to continue? Let’s take a look.

Windows 7 – The Saviour

With the complete blunder of Vista, Microsoft needed to redeem itself. They did this through creating Windows 7. Windows 7 doesn’t have the sluggishness of Vista, it runs faster, and has polished features. Without Windows 7, Microsoft could not have rebounded from the failure of Vista. The success rate for Windows 7 is around 10% for all the computers in the world. As you can see, Windows XP still has a larger market share than Windows 7. This is the problem that Microsoft needs to tackle. Businesses are still running XP because there’s no real need to bump up the hardware and therefore no need to install a new operating system. Take TD bank, their office computers are still running XP because it suffices for them. All they need to do is access the company database through their internal network, as well as do simple web browsing. They don’t need to upgrade to anything fancier.

Windows 8

When I think of Windows 8, I immediately think: do we need it? Windows 7 has done such a great job, why change that? The market share for Windows 7 isn’t as great as Windows XP, so why bring in a new contender to early. 2014 would be the year I imagine that Windows 8 to come out. 2012 is too early. Another thing not going for Windows 8 is the fact that it too could be a flop like Vista. Does Microsoft really want to take that chance? All of this, not to mention the problem of OS fragmentation, really does beg the question: do we need Windows 8 so fast?

Security for Your Business – Part 2

Statistics of IT Security Threats

This article is a continuation of Security for Your Business – Part 1. We will discuss various statistics related IT threats and security concerns. This article points out clearly the importance and significance of securing your IT infrastructure. Do not hesitate in anyway from ensuring proper security measures, as not doing so can lead to damage and theft of your business data.

Phishing Scams

Phishing scams come under social engineering attacks. They provide a fake e-mail or website that looks like an authentic one and tricks you into putting your username and password. Once they capture your username and password, they now have access to your bank account or whatever website they are pretending to be.

A disputed study by Trusteer showed that spear phishing a hundred LinkedIn users resulted in a failure rate of 68%. That would mean that around 30% of those targeted with phishing attempts disclosed their personal data. That is significant enough for businesses to lose a substantial amount of money once their bank account information has been captured.

Cnet interviewed Michael Barrett, chief information security officer at PayPal (online payment processor) in April, 2011. This is what he had to say regarding the question of PayPal’s weakness to phishing attempts:

“I joined PayPal almost exactly five years ago and it’s fair to say the company had not realized at that point the true significance of phishing. But since that time we’ve put in place a number of defenses against it. It probably will never go away completely as a problem, but it can be substantially minimized. We’re at No. 8 on a list of most phished sites, which is better than being No. 1. I’m not satisfied with being No. 8 and I’d really like to obliterate the crime completely, but I realize that will take another five years to get to that state. A few years ago we started digitally signing all our outbound e-mail and we worked with Yahoo and Google so if they saw e-mail that purported to come from us but wasn’t signed they would block it. That has been stunningly successful. Now we’re trying to get the whole industry to take up that type of approach. But it will take several more years of pushing to get the rest of the industry to do that.” (1)

Malware

Malware is software that is damaging to your computer in various ways. Spyware is a type of malware that infects a computer and relays information of your computer use to different parties.

In 2007, Kaspersky Labs was seeing new malware samples every two minutes, but in 2010, just three years later, that had increased to one new sample every two seconds.

This is what InformationWeek has to say about small businesses and virus threats:

“Small business respondents’ other top concerns were Trojan applications (60%), malware designed by criminals expressly to steal data (59%), data leaks (56%), spyware (55%), and fake AV (52%). Spam and phishing threats ranked lowest. Most of today’s antivirus software suites protect against many viruses and worms. But when it comes to data-stealing malware, 21% of small U.S. business respondents said that their IT department could do a better job of protecting end users. Notably, only 47% of small businesses install security software to help stop such malware, 30% offer related security policies, and 28% provide relevant education or guidance.” (2)

Some are touting Cloud resources as the answer to fighting back malware spread. That remains to be seen.

Security Breaches – Hacks

It’s interesting to note that organizations attribute 59% of all security breaches to human error. This can occur if the network administrator has failed to set up the proper security barriers, or it can occur by inadvertently giving our information that a hacker can use to compromise the system.

About half of all organizations consider IT security a top priority. This stat indicates two scenarios. One, namely that there are pockets of IT infrastructures that don’t need high security. Perhaps these are small businesses that have a wireless network setup, and they don’t see themselves as a potential target from hackers. The network is small and their data isn’t all that critical. The second is that IT security is seen as a big issue for larger organizations. They have important data that cannot be leaked and as such they are prime targets for hackers. Hackers use stolen company data to sell to competitors and it is quickly becoming a lucrative business. Larger organizations need security for their systems and that entails purchasing the right equipment and having it administered properly.

The cost of an individual data breach – including lost business and the burden of responding to the incident – in 2010 increased 13% year-over-year for U.K. companies. That roughly equals $3 million for each breach, which is quite substantial. Needless to say, every organization, small or big, should pay close attention to its IT security needs.

Viruses

Small businesses still fear the virus according to a new survey of 1,600 end users in Germany, Japan, the United Kingdom, and United States. Conducted by antivirus vendor Trend Micro, viruses are the leading concern for 63% of small businesses.

A CompTIA stat shows that 33% of law firms admit to experiencing a security issue such as a virus. That’s only law firms, if you total firms from other fields the number is much higher.

Conclusion

The presentation of stats and facts in this article is only intended to create an awareness of various cyber threats. Cyber security is a huge issue and should not be taken lightly.

References

(1) http://news.cnet.com/8301-27080_3-20052310-245.html#ixzz1MvDmlGv5
(2) http://www.informationweek.com/news/security/vulnerabilities/228200171

Google Chromebook: The Future?

Cloud Computing to the Next Level

There’s another player in the IT operating system (OS) market now, and it’s by Google. The Google Chromebook offers a web (or Cloud) OS that derives its applications from the Internet and thereby reduces the need for expensive hardware. Although the Cloud has been in existence for sometime now, Google offers a PC that is solely geared for a web interface. At the heart of the Chromebook is the Chrome web browser that acts as the portal to the whole web experience. No complications with installations, patches, or viruses as all of this is administered through the Internet with the full support of Google.

Business Mechanics

How does this benefit businesses? Google claims that businesses can save up to 70% off their IT costs by contracting Chromebooks (more or less a mini laptop) for $28/month. The supposition here is that with the tech support of Google in areas of software and hardware maintenance, businesses can dramatically reduce their costs. Is this probable? Probably not. Google’s upper bound number of 70% is obviously stretched, but there does seem to be some possibility of reducing a certain amount of IT operating costs. Businesses that rely on applications that are Windows based probably won’t jump to this side of the coin. But, businesses requiring basic office applications and portability may love this. Along side this, nobody likes to rent a laptop for an indefinite period of time. It would be cheaper for businesses to actually go out and purchase a brand new laptop than pay $28/month for ever. This generalization doesn’t apply to all business though.

New Take on I.T.

Google’s new idea is kind of interesting, but I feel it lacks the technical depth needed to win over IT professionals. It is likely to gain momentum as the whole Cloud infrastructure takes off, but there’s nothing to administer. I don’t see how IT professionals will like that. Also, what are the applications that Google is touting? Can it provide hardcore Photoshop like programs that many businesses need? Can it provide printer management in the local or remote sites? Certainly there are big holes to fill before Google can gain dominance in this area. Applications over the web or software-as-a-service isn’t for many businesses. It’s is hard to port hundreds of megabytes of data that a program requires in a fraction of a second that today’s local storage systems provide. Yes, office type apps can run, but not heavy duty programs like Adobe Premiere Pro, etc.

iPad 2

Concept

The iPad 2 is definitely a major step up from the first generation iPad. Being 15% lighter and 33% slimmer than the first iPad, makes the iPad 2 stand out as the front-runner of all tablet PCs. Tablet PCs had almost become extinct until Apple decided to reinvent this category with a phenomenally simple user interface and an excellent multi-touch screen. iPads now enjoy almost universal acceptance as “the” tablet PC to go to. Air Canada Express pilots have been issued iPads so that they don’t have carry heavy manuals anymore, and restaurants are using them as digital menus where the customer can order directly from their table without the need for a waiter, thereby reducing order errors. The ecosystem around the iPad is just as dense as the iPod’s or the iPhone’s.

Although many are quick to say that the iPad is of no real relevance to anything major in our lives, I would strongly disagree with that. The iPad is shifting the paradigm of computing as a whole. Already first quarter sales for desktop PCs were down, and analysts stated that this was direct result of the selling of iPads. Of those who have an iPad, 25% of them are using it as their primary computer. Primary in terms of checking e-mail, surfing the Internet, and watching YouTube videos.

Jesse Jackson Jr. was heard saying that the iPad will “end” American jobs. He said that librarians, printers, and other occupations related to physical books and paper publishing would become extinct. Now that does seem somewhat irrational, but it does stir up a poignant argument that indeed the iPad is poised to become the next major digital communications device.

Functionality

Even hardcore Android fans end up admitting that the UI (user interface) for the iPad 2 is fantastic. It is smooth, responsive, and offers a computing experience unlike anything else. The screen can rotate precisely 360 degrees and the multi-touch interface is superb. It leaves you feeling as if you directly control the machine with the manipulations of your hands. It is empowering. It’s no longer you staring at a screen, it’s the screen staring back at you and asking for the next input through it. The home button is smooth and responsive and the taps of the screen are perfect. I’ve purchased an inexpensive stylus from eBay and now I’m able to jot down handwritten notes on my iPad and save them. I can also upload them to the Cloud. In short, the functionality of the iPad 2 is beautiful.

Design

This is where the iPad destroys the rest of the competition. The sleek design is to crave for. Thinner than the iPhone 4, it is easy to lift and use as a tablet while on the go. The smart covers are really something. They’re so cool that it’ll make you buy one even when you don’t need it. The magnet latch-on system is ingenious and leaves me wondering how Apple managed to use a system of magnets around its electronically sensitive device. Compared to the competitors, the iPad 2 comes in the perfect size. It is selectively sized as the same size of a paper notebook, giving the user a feel of an electronic or digital book.

Bottom-line: Absolutely amazing. The device of the decade. Must have for book and computer enthusiasts.

Rating: 5/5

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